Plumber in Springfield, MA

Re: ticket #20274137 Plumber (Grigoriy) and his apprentice arrived at the scheduled time. They were courteous and professional. Grigoriy fixed the leak. When ... they left there was no mess left behind - they cleaned up after themselves completely. Based on the attitude and professionalism of these two employees I would recommend Roto-Rooter to anyone.

While I kind of believe that $500 to snake a bathroom sink is a bit excessive, when you call on a Sunday of a holiday weekend, you take what you ... can get. Otherwise, the plumber who arrived and did the work was professional and knowledgeable.

On Christmas Day! My main drain leading out of the house to the sewer pipe backed up spewing water (dirty) all over my basement floor. We had resigned ... ourselves to waiting until the 26th - but I looked online and saw that Roto Rooter was working as normal on Christmas. I was in an emergency situation and resigned myself to paying extra for the service call. When I called I was greeted so kindly and cheerfully - it immediately put me at ease. She guaranteed service within 2 hours and there was no extra charge for the holiday!!! Bill D. (Tech #3462) was there before 2 hours and diagnosed the problem - cleaned out the drain of roots - cleaned up - recommended treatment and further options of service all within and hour and a half!! OUTSTANDING,,,,we'll be using RR for our future plumbing needs!!

Excellent & fast service! Very professional & pleasant! Thank you Roto-Rooter Rooter!

Everyone did tremendous job. Very attentive, very responsive and helpful. My initial phone call was placed the morn of Xmas eve, there was s crew out here ... within a couple of hours. Restoration Spec offered much support in contacting my ins company. Water restoration guys were at my home all day and late into the evening the day after Xmas cleaning, removing trash and debris associated with the mishap. Excellent service.

Had an emergency with my toilet on Dec. 24th. The technician Nelson was very polite and capable. He explained the services needed and did a great job fixing ... the problem. Thank You Patty

RAY WAS GREAT, TOOK CARE OF OUR WATER PROBLEM

Gilbert and his assistant were very helpful and friendly...good service

Guy was great! Professional, knowledgeable, educational, and an all around delight!

Arrived promptly. Accessed the problem and gave advice that proved successful. Excellent manners and understanding of issue. Believe problem solved.

Completely satisfied with the serviceman. Very helpful and knowledgeable. He did a wonderful job. Won't hesitate to use Rotor-Rooter again should the need arise.

The team were very good. It was great to get service in a Sunday morning.

The initial service person arrived promptly within the timeframe I was given when I made the initial call. He assessed the problem and after affirming with me that I planned ... to continue with RR, he called in all the other people who could help. He was professional as was every other person who entered my home. I was assisted in contacting my Insurance Co. to make a claim. The report sent to the Insurance and me was thorough and easy to follow. The clean up was done professionally and with consideration toward me and the upheaval my family was experiencing. Each and every person (and there were many) was knowledgeable, and considerate. I would definitely recommend Roto Rooter

Service was quick within 1 hour of calling. Service technicians were friendly polite and well skilled. Clean up was set up and follow up was excellent

Grateful for the services Roto-Rooter provides 24 hours a day! My plumber Steve (4171) did an excellent job resolving my tub drain issue--equipment failure in addition to a blockage. Steve ... explained every step of the process, I learned a lot! He was extremely thorough and knowledgeable, efficient and personable. I also appreciate his recommendations and advice. Thank you for all of your hard work and for resolving my issue Steve! Excellent work!

EXCELLANT JOB THANK YOU

The gentleman was very knowledgeable. He fixed my issue and explained what he had done. I was very pleased with the service he provided.

This was a followup drain cleaning service. The job done on 5/12 was inadequate. Today’s service was more thorough, thank you Burim.

The rotorooter man arrived within two hours of my call. He was very courteous and efficient. My clogged drain was running fine in a short time. My problem was solved! ... Be prepared to pay for this excellent service. I would certainly call them again.

Prompt service: only an hour between call and arrival of technician, Roy. Thorough service. Roy took his time and let us know what he was doing. Friendly and communicative: problem and ... solution fully explained

The Roto-Rooter person who unstopped our main drain from the house was excellent. It was not an easy, routine job. However, he was very thorough and was very careful about ... everything. He was quite nice, and explained things very well. I would hope that everyone who comes to our home for some service work would be as good and as pleasant.

Recieved great service within an hour from call