Waterbury's Trusted Plumbing, Drain & Water Cleanup Company

Complaint on logistics,Theresa called to notify delay on service. I told it was okay that someone was home,being that someone was there waiting for the plumber. She took it as ... if I had some else going the job.WHY? I just happen to check my email noticing the cancellation and called immediately. I asked if this was an error I just spoke with Theresa. It was a good thing I check otherwise when I got home at 5 my problem wouldn't have been resolved and the inconvenience and waste of time for the person who I had waiting so I was able to go to work. Tech was proficient and honest with the problem and I liked the follow up tech.

Very prompt and efficient, pleasant t to work with.

They came on time. Was very nice to us and did a top notch job. I recommend them to everyone.

He was fast clean and very knowledgeable friendly I would hope that if there is another indecent he would be our guy

I was very happy for such quick service.

John, Fernando and the camera gentlemen were extremely helpful and informative. Will definitely work with Roto rooter again

Serviceman ( Dave ) was great . Fixed my problem in less then an hour .

exellent sevice thank you

Good customer service. Mike was very helpful.

Steve Soares was fantastic, he found the problem and fixed. He was courteous and very pleasant to talk to. Great services cant thank him enough!

Alan was pleasant and got the job done with in an hour. He did a good job. I thought $399 which was a discounted rate, thank you, was a couple ... hundred dollars high for an hours work. Just my option. Thanks for getting out here quick and doing the job.

Very friendly and the job was thorough and quick. The other service man with the camera never showed up. I will call tomorrow. I won't be home until 2:30.

Fantastic Plumber!! Very nice person, very informative. I would highly recommend him to my friends.

Franklin the plumber was a polite person and explained everything that he had to do an why.

Unclogged the clog this I can say

was professional and knowledgeable and fixed the problem

timely, professional, clean service. Ahmad was courteous and knowledgeable. would highly recommend!

This was my first experience with Roto-Rooter. I was very impressed with the professionalism with which my appointment was scheduled and processed. The Technician quickly evaluated the situation and diagnosed ... roots in the outgoing sewer. I never suspected this but was soon convinced of the correctness of the diagnosis. Working in conjunction with her Video Tech colleague she proceeded to remove tree roots from inside the pipe and after repeated efforts, they were able to clear the pipe enough for visual inspection which revealed other problems. The Techs worked on the job until success was achieved and free flow established.

on time did the job well done and happy with results

My first time experience with the company was great. My technician Franklin.T walked threw the steps clearly with me on my 2 toilets clogging up and talked about how ... the main drain line works. His knowledge was very helpful..definitely will give them a call back in the future if needed!

Great service. Very knowledgable employee.left work area neat and clean.

My main line to septic was clogged. After many attempts to solve the problem myself I contact Roto Rooter. Mike came out within an hour of my call and worked ... so hard to clear the line. He was honest and kept me informed the entire time. He even cleaned up his mess. He the.ln had Chris come out to send a camera through the line to make sure it was ok. They both were wonderful and I’m so impressed with the level of service. They get 5000 stars from me.

Orlando #689 and his trainer Rafeal were at my house within an hour after calling. Orlando was courtesy and professional. He even made suggestions to avoid the problem ... going forward.

He was very professional patient and he did everything very neat and cleaned up all of his mess before he left! I would refer his services anytime

Our plumber was professional, courteous, charming, knowledgeable, and great! I would call back in a flash. Thanks for the great service!

The technicians arrived within the 2-hour service window. They were professional in their demeanor and addressed the plumbing issue quickly and effectively. I could not be more pleased.

He was a professional all the way and Learner a lot from him.